Waitress Review
at Homegrown Hotels
Level 3 Apprenticeship
Hospitality Management
Canterbury
Review Submitted: August 2022
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Opening the restaurant for breakfast. Setting up the breakfast buffet with the food we offer, ensuring all foods are in date. Serving breakfast to the guests, checking allergies and ensuring they know which foods on the table are ok for them and which contain the allergen that they can not have.
To what extent do you enjoy your programme?
5/5
I really like how everyone on the programme are from my company so we can all relate to each other in situations we discuss. The encouragement and help from our tutor. And the up to date posts and conversations on the umbrella social media that are posted daily on their pages.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Ive learnt a majority of skills. Including how to create the best teams at work, how to help your team and boost commitment and success. ways to deal with various conflict within the team at work and with guests. How its best to approach conflict and handle it efficiently to have a good result.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well organised and structured! Each month we focus on a specific part of the course focusing on each aspect of the topic and how that can be used in our day to day work. I like how I can track my progress in each aspect of the course on onefile.
How much support do you receive from your employer?
2/5
At the moment I feel like I could receive more support form me head and assistant heads of department however due to having staff leave and new staff join it has not been possible yet. From the hotel manages however I am always asked how the course is going and if there is any help i need.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Having done level 2 last year and now doing level 3 i have seen how supportive and encouraging umbrealla training have been. when we went into lockdown there put on events over zoom for us to join such as quiz nights where sophie ellis bexor performed at the end for the call.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
from being successful with the course it proves to myself i can achieve a good mark when i work hard especially when i have moments of self doubt. i can use everything learnt in my course in my day to day work building on understanding of what we learnt while i work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
within our hotel there are not really any activities however i believe it would be beneficial to teams within the hotel to build on teamwork and morale. there are regularly nights to the pub or town when people leave as a leaving do kind of thing which is nice for staff to meet outside of work
Recommendations & Advice
Would you recommend Homegrown Hotels to a friend?
Yes
Why?
because they are a fantastic company! they are extremely supportive, their staff are so friendly and helpful. they provide events you can attend as an apprentice that can help to build on your knowledge which helps to implement in your learning when you are doing a course with the company
What tips or advice would you give to others applying to Homegrown Hotels?
Do It! with the help and support you receive you will definitely achieve a great result. you will learn loads that you may never think of being part of your career within hospitality especially with customer types and how best to deal with conflict or complaints efficiently within a situation
