customer service Review
at NatWest Group
Level 2 Apprenticeship
Finance
Southend-on-Sea
Review Submitted: July 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Day-to-day basis, I would pick up calls, dealing with customers in all type of ways such as handling there bank accounts, dealing with different types of matters. Communicating in a professional manner, providing support; going that extra mile to keep our customers happy.
To what extent do you enjoy your programme?
4/5
I love the programme as I got the chance to meeting colleagues; also learning off them on how to deal with different types of customers within the role. Overall everyone is really supportive which is another reason why I enjoy the role. I like the thrill of dealing with customers needs.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to deal with customers in a professional manner, providing them excellent care. I am also striving to get my communication to the best I can.
Structure and Support
How well organised/structured is your programme?
3/5
it is organised quite well actually as we have all the software apps on the computers and they get easier as you use them. Yes we do have the times where certain applications will crash but overall it is structured really well.
How much support do you receive from your employer?
5/5
Our team leader is always here to support us with certain queries as they can get quite overwhelming.
How much support do you receive from your training provider when working towards your qualifications?
3/5
we would always have a little catch up during the week on how things are going & how to improve on different types of aspects within the role. Also going through certain calls I've taken during the week, to see where I could improve on how to deal with the situation better
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I would learn off on feedback & take into account on how to improve.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
we have comms where we would have chat with whole team, talking about certain queries and what we done go deal with them.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
It is an exciting environment where you get to meet supportive people that will always be more than happy to help. You get to learn how to work within a team, achieving goals etc.
What tips or advice would you give to others applying to NatWest Group?
Be open to learn off other colleagues, open minded, be eager to achieve. Confidence is key.
