Customer service agent Review
at Lloyds Banking Group
Higher Level Apprenticeship
Finance
Edinburgh
Review Submitted: June 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in the mandates team where i deal with business banking mandates. I can be in direct contact with the customer if required.
To what extent do you enjoy your programme?
5/5
I enjoyed the first apprenticeship alot so i decided to continue and do the next level.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned the importance of customer communication and how to deal with different scenarios
Structure and Support
How well organised/structured is your programme?
2/5
It was more organised a few weeks into the programme as trying to get time to do workbooks was difficult.
How much support do you receive from your employer?
3/5
I got amazing support from Lloyds. Once i had regular hours set aside to do the workbooks
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach was amazing at Babbington. He was always available for me to talk to
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Makes me more confident talking to customers and understanding their needs
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
They are a great company to work for as they listen and understand your needs. They are very flexible with hours etc.
What tips or advice would you give to others applying to Lloyds Banking Group?
Always keep your PDPs up to date as there is alot of oppertunity in the company
