Employer Advisor Review

Item: Employer Advisor at Department for Work and Pensions
Rating: 5
Author: Anonymous

at Department for Work and Pensions

Level 2 Apprenticeship

Business Operations

London

Review Submitted: May 2022

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My role is to assist employers with filling their vacancies through the Job Centres in the London Borough of Tower Hamlets this involves locating employers, contacting employers and arranging for them to come into the job centres and fill their vacancies including arranging recruitment days that consist of at least 3 employers per event.

To what extent do you enjoy your programme?

5/5

I have enjoyed the programme as it has allowed me to develop new skills, improve existing ones and also to better my learning in general. I have enjoyed learning about the company culture, the core values and also how to work better as part of a team with all my colleagues

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have developed a wide range of new skills especially those around customer service, as my apprenticeship is the Level two Customer Service Practitioner, some of the skills include better communication through improved questioning skills, whether this is open or closed questions and to carry a conversation through to the best result for the customer

Structure and Support

How well organised/structured is your programme?

5/5

The induction was thorough and clear around the expectations that were given to us, the training has been consistent and well thought out and planned, support has always been at the end of a phone call or email whenever it was needed, the programme as a whole has been very well organised

How much support do you receive from your employer?

5/5

My manager has given me the one day per week I need every week to carry out my apprenticeship as well as some additional time as and when I have required it, my mentor has been a constant source of help and assistance to me, support has been there whenever I need it

How much support do you receive from your training provider when working towards your qualifications?

5/5

My tutor has always given me clear guidance and support whenever I have needed it, if I have ever needed her then a phone call or email is all I need and I have been helped out or responded to immediately, guidance has been clear and always given me what I needed.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

Many of the things I have learned from the apprenticeship have helped me in my day to day job as I am in a customer facing role and the apprenticeship is all about customer service, I have put a good amount of the learning into practice and I fell I know more about my role

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes there are, ranging from trips away to Europe, shopping trips locally, days out at theme parks, team building events such as escape rooms, getting involved in the local community through volunteering, smaller scale local sporting events and even some larger ones too that occur regionally or nationally at times

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

The Department for Work and Pensions is a good place to work because there is always something new to learn about, the job is largely about helping to improve our customers lives in the most impactful way possible and to give everybody the best chance that we possibly can to succeed

What tips or advice would you give to others applying to Department for Work and Pensions?

The application process can be slow and sometimes come across as long winded, the best thing to do is to study the Success profiles and to see how you can match those to your own personal experiences, Interviews are currently held remotely and are pre recorded so you do not need to stress too much about them

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