Customer Contact - Apprentice Review
at NatWest Group
Level 2 Apprenticeship
Finance
Belfast, UK
Review Submitted: May 2022
Overall Rating
2.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My job role simply consists of answering customer queries regarding their bank account, and following up on tasks to maintain customer satisfaction.
To what extent do you enjoy your programme?
1/5
I find that the job and apprenticeship work put me under alot of pressure and do not give me much free time whatsoever. I feel very stressed sometimes.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt how to work under pressure, improved my ability to work at speed, and learnt how to work at speed.
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Recommendations & Advice
Would you recommend NatWest Group to a friend?
No
Why?
I simply feel as though my job role involves a considerable amount of work and being in a noisy call centre is not very enjoyable. The only aspect I enjoy is the competitive salary.
What tips or advice would you give to others applying to NatWest Group?
Be ready to sacrifice a considerable amount of recreational time.
