Fraud analyst Review
at NatWest Group
Level 2 Apprenticeship
Business Operations
Manchester
Review Submitted: May 2022
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
i am the first point of contact for business and commercial customer reporting fraud or scams on their account and i handle the cases day to day and any fraud alerts that come up on the system i would call out to customers and report on
To what extent do you enjoy your programme?
3/5
i enjoy the challenging aspect of my work and the social side of cooperating with colleagues in order to get info on a case or learn the different aspects from them and begin to specialize.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
i have developed my time managing and multitasking with having to deal with multiple aspects of the job and keep on top of deadlines. also my communication skills with dealing with customers day to day.
Structure and Support
How well organised/structured is your programme?
3/5
it is well organised for an hour a day of apprentice time and makes time for the meetings but soemtimes shifts clash with the meeting times for before a shift starts late.
How much support do you receive from your employer?
4/5
i receive as much support as i need to complete all my work and make deadlines on time
How much support do you receive from your training provider when working towards your qualifications?
3/5
i receive the weekly calls to go through the work. i do not know where to go as a point of contact for any help from the trainer provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
i believe the qualification will help me excel in my role at my job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
there are extra curricular meetings and social activities with the department
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
it is a stable company to work for with good benefits and with oppurunities for qualifications and promotion
What tips or advice would you give to others applying to NatWest Group?
make sure to take advantage of the training they provide to become as diverse in skill set or experience
