customer service Review
at NatWest Group
Level 3 Apprenticeship
Finance
Greenock
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
To what extent do you enjoy your programme?
5/5
I really enjoy having the opportunity to achieve the qualifications I didn't get in school
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have developed my ability to multitask and my computer skills during my time in this role.
Structure and Support
How well organised/structured is your programme?
5/5
it is very well organized. I came into the business through a charity called ltsb they prepared us for the role and give us support and guidance during our time here. BPP gives us a lot of support when it comes to assignments not to mention how helpful [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is.
How much support do you receive from your employer?
5/5
we get regular feed back and support as well as a free counselling service for all employees
How much support do you receive from your training provider when working towards your qualifications?
5/5
we get calls every two weeks where we can ask questions as well as the ability to email and phone [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] at anytime. we also get plenty of time off the phone during the week to complete.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it gives me the confidence I need to do my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we have work nights in now since restrictions are starting to ease where we do quizzes and things
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
it is a great opportunity for all ages
What tips or advice would you give to others applying to NatWest Group?
you can do anything you put your mind to
