Premier Banking Officer Review
at NatWest Group
Level 3 Apprenticeship
Finance
Edinburgh
Review Submitted: May 2022
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is first point of contact for premier banking customers over the telephone, my job is to deliver excellent customer service and help deal with customer requests and queries
To what extent do you enjoy your programme?
4/5
I am enjoying learning new skills, it is a high amount of work but it will be worth it for what I will learn
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes. It is a different environment to any I have worked in before it is very professional and thorough and it has improved my time keeping and organization
Structure and Support
How well organised/structured is your programme?
4/5
reasonably well organized a bit tough to understand to begin with but now in the swing of things
How much support do you receive from your employer?
5/5
As much as i need
How much support do you receive from your training provider when working towards your qualifications?
5/5
any questions I have they are there to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Massively, I will learn key parts of the financial industry and it is tailored for my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not at the moment as I'm focusing on my studies
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The whole experience has been excellent the support and professionalism is a level above
What tips or advice would you give to others applying to NatWest Group?
Take lots of notes as they are key when starting the role
