Customer Service Apprentice Review
at CityFibre
Level 3 Apprenticeship
Construction
Irlam
Review Submitted: May 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering the calls, triaging issues from engineers doing on the day installs, case managing, communication with ISP's, keeping customers informed.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I also feel my confidence has improved massively.
Structure and Support
How well organised/structured is your programme?
4/5
I know on a day to day what my role entails and what is expected from me on a daily basis
How much support do you receive from your employer?
4/5
I receive great support, I am given the equivalent of a day a week with as much help and support as necessary from my management, the company as a whole are great to be employed by and support their employees fantastically.
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think it gives me a further understanding of what is going on, and I am able to take away techniques and information to help when dealing with customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
The company are fantastic for holding conferences with networking opportunities afterwards, getting meet the people who we deal with on a daily basis is really helpful.
Recommendations & Advice
Would you recommend CityFibre to a friend?
Yes
Why?
The company are really supportive and want you to do the best that you can, and look after their employees really well and offer fantastic perks.
What tips or advice would you give to others applying to CityFibre?
Be confident with it, and have an open mind, its a fantastic experience with great feedback
