universal banker Review
at HSBC
Level 3 Apprenticeship
Finance
Stoke-on-Trent
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
my role focuses on serving customers face to face helping with different and complex queries such as business and personal accounts. Cashier is another part of my role where we deal with a range of customers who want to withdraw money from their accounts and deposit money into the accounts or set up direct debits etc.
To what extent do you enjoy your programme?
5/5
the staff have been incredibly supportive throughout my employment here guiding me through every step of the job role. ontop of that, the trainers online via zoom have explained everything and kept the training fun and exciting. all staff i have worked with have been supportive and gave great information
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt how to balance tills, access the databases used by the bank and how to help certain queries online, i have learnt how to direct people through activating their apps. i have learnt how to deal with business pay ins and inputting them onto the system correctly done.
Structure and Support
How well organised/structured is your programme?
5/5
i know from week to week what is expected from me and what i need to be doing, i am also kept busy within the programme learning a lot of information of different departments. thigns are expalined thoroughly and i know that if i have any questions they can be answered.
How much support do you receive from your employer?
5/5
100 percent support in all aspects of work ever since ive started working for HSBC the best company i have worked with by a mile and id be more than happy to recommend anyone who is looking to work for a bank to apply at HSBC! extremely person focused amazing!
How much support do you receive from your training provider when working towards your qualifications?
5/5
they have outlined everything we need to do and it is clear what we need to do in order to achieve our goals, the support has been offered and our training provider is always asking us if we are stuck or if there is anything we are not to sure of which is great.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Because when everything is clearly explained, you feel more comfortable and also, the trainers and very welcoming which makes you feel that you are not pestering them in anyway when asking questions. the information provided gives me an advantage when applying the knowledge in the workforce and gives me a heads up.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there is social activities involved, local places to have fun for example we are organising a great escape room activity and going in teams head to head! there is also been quizzes organised just after work hours to get involved with, again in teams to have some healthy competition.
Recommendations & Advice
Would you recommend HSBC to a friend?
Yes
Why?
because they treat everyone the same, there is no prejudice if you need any support all staff are willing to help you and there is fantastic career opportunities available for you if your willing to put the work in, it is a very customer focused place to work not only that they love to look after their staff!
What tips or advice would you give to others applying to HSBC?
my advice would be to be yourself and if you love to help people, this is definetly the place for you as there is always someone to help within the business whether that be a customer or a member of staff. let your own strengths shine through and be a unique individual!
