Customer Service Advisor Review
at NatWest Group
Level 2 Apprenticeship
Finance
Edinburgh
Review Submitted: May 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering calls to help our customers with banking queries.
To what extent do you enjoy your programme?
3/5
I am really enjoying the programme as I am learning so many new things about the bank and it is helping me to develop my career paths.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I developed many skills, I have improved my communication and listening skills. I have also become more confident in myself and abilities.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well structured with plenty of meetings with assessors to help support us.
How much support do you receive from your employer?
5/5
We receive great support from our supervisors, managers and peers.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support, any time I need help there is always someone available.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As I am doing the apprenticeship I am learning so much more about my job role within the bank.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
n/a
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The job itself is good for building and developing skills.
What tips or advice would you give to others applying to NatWest Group?
Take every opportunity and don't be afraid to ask for help.
