customer service desk analyst Review
at CityFibre
Level 3 Apprenticeship
Business Operations
Telford
Review Submitted: May 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day-day basis, the job role that i complete is processing 'access requests' - these are the requests submitted by engineers to undertake work around the country. I also answer the phone - this includes customer queries, resident queries and complaints. The job role is customer based and training is provided
To what extent do you enjoy your programme?
4/5
I enjoy the the apprenticeship that i am currently doing. I believe the balance of working from home and working in the office is good.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
The skills that i have developed include customer service, i.t skills, showing compassion to customers and working successfully with others.
Structure and Support
How well organised/structured is your programme?
4/5
I believe that CityFibre is well organised and structured. From the team that i work in to those above me, i believe the business is run very well.
How much support do you receive from your employer?
4/5
Suuport is always available, from my managers and colleagues and from college.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Support is always available from CityFibre, meetings take place on a monthly basis to discuss any potential issues, with the opportunity for meetings sooner if issues arise.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The customer service aspect of my qualification helps me perform slightly better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Their are multiple organisation wide teams calls that we are able to join, their is also the odd networking event throughout the year.
Recommendations & Advice
Would you recommend CityFibre to a friend?
Yes
Why?
I believe the company is well run and offer you the chance of personal development.
What tips or advice would you give to others applying to CityFibre?
As an apprentice, i believe i made the right choice in joining CityFibre. They provide you with a future for yourself.
