universal banker Review

Item: universal banker at HSBC
Rating: 5
Author: Anonymous

at HSBC

Level 3 Apprenticeship

Finance

Stoke-on-Trent

Review Submitted: May 2022

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

serving customers over the counter and also face to face meeting their needs and providing the best service to deliver a great experience for each individual.

To what extent do you enjoy your programme?

5/5

i really enjoy my programme and i love the team i work with all extremely helpful and really kind individuals willing to help at anytime.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

yes, how to use all the different ATMS, how to load them, using all the systems for customers, how to handle complex queries, counter knowledge and further development in customer service.

Structure and Support

How well organised/structured is your programme?

5/5

very organised and very clear information

How much support do you receive from your employer?

5/5

full support, my father recently passed away and theyve been incredibly supportive

How much support do you receive from your training provider when working towards your qualifications?

5/5

Full support with any questions i have

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

it helps because it is clear information given and taught to help when faced with the scenarios given in practice.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

yeah there has been an escape room challenge, some quizes available which is fun!

Recommendations & Advice

Would you recommend HSBC to a friend?

Yes

Why?

because they look after the staff both financially and mentally and provide 100 percent support in anything you need from them which makes you want to push hard for the company you work with! fantastic pension scheme too!