Public Sector Sales Apprentice Review

Item: Public Sector Sales Apprentice at Softcat
Rating: 4.5
Author: Anonymous

at Softcat

Level 3 Apprenticeship

Marketing

SL7

Review Submitted: March 2023

Overall Rating

4.5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

4/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I must build and maintain relationships with customers by calling them, emailing them and having meetings with them. Use my technical knowledge and communication skills to understand the pain points withing their IT infrastructure and come up with the most suited solutions.

To what extent do you enjoy your programme?

5/5

I enjoyed learning new technical knowledge and knew skills with my peers. This apprenticeship allowed me to gain new friends and new life experiences.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed my communication skills hugely as I can now speak to a range of introverted and extroverted people confidently. I have had to learn new time management and organisation skills to be able to balance the workload of my sales job and the workload of the apprenticeship.

Structure and Support

How well organised/structured is your programme?

3/5

We know what is expected of us every step of the way and have the support to meet these expectations.

How much support do you receive from your employer?

5/5

Lots, there were multiple people i could go to for support and we had regular check ins to see how we were doing.

How much support do you receive from your training provider when working towards your qualifications?

4/5

Firebrand was great, they supported us when and where needed. They always had the time of day to help and when above and beyond preparing me for EPA.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I am able to have more technical conversations with my customers using the training provide throughout this apprenticeship. i can also now target and work with my account more strategically due to the sales course that were provided by firebarnd.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

I am part of the pride network and the supporting women in business networks. I have attended Softcat hosted sports events and other social activities.