Technical Support Representative Review

Item: Technical Support Representative at HSBC
Rating: 5
Author: Anonymous

at HSBC

Higher Level Apprenticeship

Finance

Southampton

Review Submitted: April 2022

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I undertake coaching, reviews of work, audit work, customer service and training

To what extent do you enjoy your programme?

5/5

I really enjoy the programme, the work and the activities.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Many new skills in the field of coaching on my coaching apprenticeship from the way the coaching journey works to many new models and ideas.

Structure and Support

How well organised/structured is your programme?

5/5

Very well structured. A great website and very supportive and contactable support.

How much support do you receive from your employer?

5/5

My employer supported my application, ensured i had time and was flexible to ensure i could put my learning to good use.

How much support do you receive from your training provider when working towards your qualifications?

5/5

As much as I need. My assessor is always available via emails and i have their number during business hours. All my assessments are marked within a week and the feedback and review meetings are productive and timely.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

A key part of my role is development, training and coaching large teams of individuals to success and the coaching apprenticeship I am undertaking really helps me with that.