Customer Operations Administrator Review
at Computacenter
Level 3 Apprenticeship
Business Operations
Hatfield, Hertfordshire
Review Submitted: April 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
•Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis •processing of delivery and invoice discrepancies to ensure timely resolution •Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database •Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management •Enable high customer satisfaction through effective (first time right) and efficient processing of orders
To what extent do you enjoy your programme?
5/5
What makes my programme enjoyable is the fact I get to work with many people and develop/learn skills that will help me understand what area I would want to specialise in. In addition, the working environment is friendly and everyone is willing to help and support.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new IT systems and have also developed my Microsoft Office skills. I have also naturally developed my communication and time management skills as my role consists of working on multiple accounts and with different teams.
Structure and Support
How well organised/structured is your programme?
5/5
When you first join the programme, you are given a presentation detailing what the programme entails and its structure.
How much support do you receive from your employer?
5/5
My employer is approachable and willing to support you whether it is work-related or a personal matter.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Whenever I have my monthly reviews with my training provider, I am always made aware of the support I can get when I need help. My work coach is approachable and friendly and I feel as if I can ask for help at any moment.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are plenty of extra-curricular activities. We have FreshMinds who organise events for apprentices and graduates.
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
Everyone is really friendly/approachable and it is a great environment to work in. There are always opportunities to develop yourself and grow.
What tips or advice would you give to others applying to Computacenter?
Research the job role and definitely do your background research on the company as you are likely to be asked a question about the company in your interview. At the end of your interview ask a couple of questions, i.e. ask one question relating to your job role and the second question relating to the company values. Most importantly, be yourself! as that is what Computacenter highly values.
