Customer care assistant Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Winsford, Cheshire
Review Submitted: April 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is all about customer satisfaction and helping reach the highest satisfaction levels by ensuring the restaurant is clean and presentable and taking the time to talk to the customers, fix and problems and show them that they are valued. Its all about making feel-good moments easy for everyone.
To what extent do you enjoy your programme?
5/5
By far its the best thing I've done, it gives me the opportunity to earn money whilst I learn, in a job role that I wholeheartedly enjoy.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt how to communicate with a broad spectrum of people and learnt about the different communication methods which is useful all throughout life.
Structure and Support
How well organised/structured is your programme?
3/5
At the beginning it was confusing and not the most organised but after that fist month everything fell into place the structure imurgrd and it became very organised.
How much support do you receive from your employer?
4/5
My employer is always around when I'm doing my work during the hours they pacific schedule me in to do it and will regularly check on me during the time I'm there making sure I'm okay and asking if I need any help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Couldn't ask for a better training provider, whenever I've had a problem and needed help he's always assured me that I can ring him for help, and when we recap a topic he is understanding even when I don't get my knowledge correct.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It allows me to understand what my position involves more that if I hadn't have done it. Its helped me realise that all customers are different and each and every person should receive service in a different way, a way which bests suits them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are many extracurricular activities such as fundraising evens for the Ronald Mcdonald charity and fun social events such as quiz nights and crew parties the opportunities are endless.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Because the atmosphere of the job is amazing, all the staff get along and are so friendly and the managers are always there if you need them and check on you regularly to make sure your okay.
What tips or advice would you give to others applying to McDonald's?
Always be you, don't try and act differently your personality is what gets you the job being yourself will portray your confidence and no matter what your personality is like no one will mind as everyone is lovely and the staff aren't judgemental.
