customer advisor Review
at NatWest Group
Level 2 Apprenticeship
Business Operations
Rotherham
Review Submitted: April 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
dealing and assisting business customers with their accounts, to ensure that they can use their accounts effectively to run their business.
To what extent do you enjoy your programme?
4/5
I enjoy the programme as it allows on me to prove what developments I've made within my role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have definitely developed existing skills working on skills I've not had to use as much in the past such as empathy to really understand the customer
Structure and Support
How well organised/structured is your programme?
4/5
the programme is very well structured as I have met all my tutors and coaches with a good understanding of what's expected to fulfill my course
How much support do you receive from your employer?
5/5
i have a very supportive employer that allows and ensure i have enough time to complete my course work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
i receive plenty of support when required to make sure i can fulfill my apprenticeship and achieve the best grade possible.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
understand what i am doing well and the impacts it has on others
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there are plenty of opportunities to network with others, to meet new people and build connections
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
great opportunity to develop, working in a friendly, warm and welcoming environment that puts its employees first.
What tips or advice would you give to others applying to NatWest Group?
take every opportunity given to you, get to know others and network at every possible opportunity
