Crew Member Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Oxford
Review Submitted: April 2022
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
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Overview of Role
2/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Keeping the restaurant clean, taking orders, packing orders, giving out orders. Making food, drink, desserts. Cooking individual food items, upkeep of stock and machines. Following procedures in line with food safety. Greeting customers and taking information for covid track and trace if eating in. Keeping the lobby and toilets clean.
To what extent do you enjoy your programme?
2/5
The programme with my training provider was enjoyable. I was given plenty of support when needed and any questions I had were answered really well. My actual workplace didn’t have much involvement in my apprenticeship other than the very occasional form they had to sign. It would’ve been better if the two had communicated so there was more involvement.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
I developed my skills in customer service, cash register use and efficiency in handling customers. I developed skills in picking, packing and assembling orders. I also learnt how to make various items from the menu including fries, burgers, other sides, drinks and desserts. I learnt what a work place should feel like.
Structure and Support
How well organised/structured is your programme?
4/5
My training provider and I worked through one module a month with a call at the end of the month to discuss the notes I had taken and go over anything that confused me. They were great at explaining anything confusing and letting me know the details of our next meeting.
How much support do you receive from your employer?
1/5
My employer hardly had any involvement with my apprenticeship. There were a few forms that they happily filled out but I didn’t find that the workplace really seemed to want to be involved in the apprenticeship side of things. It was very separate and definitely split as they didn’t seem to communicate.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider was extremely helpful when working towards my qualifications. When I reached the end point assessment stage I was given all the support I needed and they walked me clearly through every step that was coming next. They were very helpful and explained everything I needed to know.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I’ve now moved on from the role I was in, but while I was there I found it did give me a better understanding of the industry compared to my coworkers. It helped me build rapport with my customers and understand legislation that was applied to my work place.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
While there I attended a work Christmas Party arranged by the employer. We went out for a paid for meal and then spent time in the city centre. While at work we sold keyrings (that gave a discount in store) for charity and raised money for the Ronald McDonald House as well.
Recommendations & Advice
Would you recommend McDonald's to a friend?
No
Why?
While it’s a good starting job, I did find the longer I was there the more drained I was. I felt overworked and that I was doing the jobs of multiple people on my own a lot of the time, and staff was under appreciated. I wouldn’t go back.
What tips or advice would you give to others applying to McDonald's?
Be sure that you have enough time and energy. Be prepared to do the work of multiple people by yourself and be able to handle a lot of pressure and stress. A lot of the part-timers were scheduled for more than their agreed hours and more staff leave than join.
