Customer Advisor Review
at NatWest Group
Level 2 Apprenticeship
Finance
Southend-on-Sea
Review Submitted: April 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job consists of answering calls from customers and helping them with their problems or queries. If appropiate, I can also escalate to another department,
To what extent do you enjoy your programme?
5/5
I enjoy it alot. When the job itself gets me down, the people I work with are always nice,
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed better communication skills through this job, and have also strengthened teamworking skills.
Structure and Support
How well organised/structured is your programme?
5/5
There is a clear, concise structure to my programme that makes things easy to follow.
How much support do you receive from your employer?
5/5
Regular coaching sessions from my manager to help me develop skills.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Always there to refer to if I need help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Helps me develop the essential skills that are needed for the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not currently, but we do have team night outs.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Great pay, great staff and great support
What tips or advice would you give to others applying to NatWest Group?
Be yourself and don't be afraid to speak up
