Apprentice Supervisor Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Greenwich, London, UK
Review Submitted: April 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role involves ensuring all activities and tasks are completed by me and my team are done effectively, whilst running the store efficiently and safely. I replenish the store whilst dealing with any issues and ensure the service is running productively with the Home Delivery and In-store service to satisfy our customers.
To what extent do you enjoy your programme?
3/5
I have enjoyed the programme in different parts such as learning the new things I don't know about which could help me in the future. However, as I have already done a similar course before which was a level 3 as well.
I felt like I was just repeating it all again which felt like I was wasting my time.
But for anyone who hasn't done anything in retail or business, this course would really be helpful for them.
I felt like I was just repeating it all again which felt like I was wasting my time.
But for anyone who hasn't done anything in retail or business, this course would really be helpful for them.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I've learnt how to use all, if not most of the technological functions such as SOI, HD Tracker and any other functions I may need to use. I have also learnt how to deal with issues personally such as dealing with an under performer and praise the team effectively.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is really organised as it has a well set out plan of what happens next so the learner knows what is expected of them next. However, this is only effective if they fully complete their work and don't fall behind, otherwise the plan set out will start to fall apart or they find themselves having to catch up quickly.
How much support do you receive from your employer?
4/5
Especially with my manager now, she has been really supported and invested in my development, ensuring I know everything I need to, helping me in any way they can. This has helped me learn new skills and roles as they would show me straight away and explain through it thoroughly.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I receive alot of support, as they are there to help me whenever I need any support, especially as I'm starting my project and synopsis, I have more questions to ask to ensure I am doing it right. The meetings we have always have enough time to also go through anything I may need support with.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I do feel this qualification has helped me perform better in my role, especially with appraisals, under performers and any other people development aspects. I have learnt on how to approach these factors more effectively to, for example, not offend anyone when giving feedback, which is why you use the sandwich rule where you put 2 positives before and after a negative.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not anything I can think of
The only extra work you can do would be the talking shop role, where you deal with any personal issues and raise new ideas with the manager or AM from the staff. This role could be helpful in developing my skulls with dealing with personal issues with my team.
The only extra work you can do would be the talking shop role, where you deal with any personal issues and raise new ideas with the manager or AM from the staff. This role could be helpful in developing my skulls with dealing with personal issues with my team.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Because it's a very social and fun place to work, the workforce has a very diverse culture so you're learning about different people everyday, learning about different cultures. This helps make the job more enjoyable and helps motivate the team productively which is a benefit for the store and business
What tips or advice would you give to others applying to Iceland Frozen Foods?
Always ask questions, no matter how stupid they may seem, it helps you learn and develop yourself further. This will increase your knowledge and allow you to undertake a higher role or more responsibilities more effectively as you will have the knowledge and are keen to learn. The skills you learn can be used everywhere so don't think it can only be used at Iceland.
