Personal Banker Review
at NatWest Group
Level 3 Apprenticeship
Finance
Edinburgh
Review Submitted: March 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Day-to-day I serve customers at the bank by withdrawing or depositing cash for them, making foreign payments, and booking them in for financial reviews with advisors- e.g., for mortgage applications or investments.
To what extent do you enjoy your programme?
3/5
I enjoy working while learning and I love getting the chance to take in as much knowledge as I can. I do find that my colleagues don’t have a full understanding of what an apprenticeship entails, and sometimes it can be hard to find time for my learning.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt how to manage accounts for customers in terms of depositing, withdrawing and other account services. I know how to exchange currency and process business banking. I’m in the process of trying to learn banking knowledge in between my main work.
Structure and Support
How well organised/structured is your programme?
4/5
My learning is very structured in terms of its modules, but when and where I do my work is more flexible and I can take on more challenges if I want to.
How much support do you receive from your employer?
3/5
My company is very keen on the apprenticeship and very supportive from the side of the learning department, but the department I work in is a little understaffed so it can be hard to get time for my studies. All in all I have designated time for it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider is friendly and approachable. Sometimes I feel like the system is a little rigid and doesn’t have fluid communication with my workplace. Almost all of the studying I do is independent and I don’t usually study alongside my peers.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I haven’t learnt a lot of theory yet in terms of banking knowledge, but once I have I think that will make a big difference. It’s definitely necessary to have some supplementary financial information when you are serving customers at a bank for example.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are some employee led networks for causes like multiculturalism and sustainability, as long as you proactively seek them out you can get involved. There may not be a lot of events on just now because of covid.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
This company has very inclusive values and they do genuinely seem to care about inclusivity and making positive change, so it’s nice to feel part of a decently wholesome effort.
What tips or advice would you give to others applying to NatWest Group?
Make sure you are confident in your values and desire to bring positive change. If you are joining on an apprenticeship, there are lots of study and learning opportunities so do your best to push to get involved.
