Customer Service Specialist Review
at BT Group
Level 2 Apprenticeship
Engineering
Ipswich
Review Submitted: March 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Analysing fault rates of the network and planning jobs for engineers to reduce the fault rate on the copper d side
To what extent do you enjoy your programme?
5/5
I am thoroughly enjoying it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
New skills learnt would be how to act within a working environment
Structure and Support
How well organised/structured is your programme?
4/5
the programme is very well structured
How much support do you receive from your employer?
4/5
i receive loads of support day to day and have many people i can ask for help from.
How much support do you receive from your training provider when working towards your qualifications?
3/5
towards the start the support was poor now it is improving
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
i feel that the qualification doesnt assist with my role too much as i hardly deal or talk with customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are extra-curricular activites to get involved with
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
it is a company that will support you in your future and has many great roles
What tips or advice would you give to others applying to BT Group?
ask a lot of questions
