customer service rep Review
at NatWest Group
Level 2 Apprenticeship
Finance
Liverpool
Review Submitted: March 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
in the role i take calls for a wide range of customers from lost cards payments and enquiry's and ensure gdpr and other banking agreements are kept to standard we also are are the first point of contact for the growth team and ensure calls are directed to the correct place
To what extent do you enjoy your programme?
4/5
the program was engaging and full of fun tasks my coach was really helpful and helped me with my dyslexia and altered there approch to better assist me in the learning tasks
the things learned during my the program are really interesting and helped me better understand the banking process and how we can help customers
the things learned during my the program are really interesting and helped me better understand the banking process and how we can help customers
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
during my role i have enhanced my empathy skills as well as sales approaches
also improved my communication skills and how to communicate in plain English
i also developed some tech skills like word excel PowerPoint and how to assist with tech issues on a customer side and how to assist with vulnerabilitys
also improved my communication skills and how to communicate in plain English
i also developed some tech skills like word excel PowerPoint and how to assist with tech issues on a customer side and how to assist with vulnerabilitys
Structure and Support
How well organised/structured is your programme?
3/5
during the program there was some confusion on what time we get and how much in for the endpoint assessment but after a few talks i understood what time obligations during the apprentice i felt informed on what my next step was and if there was any uncertainty i would message someone from bpp to assist with the next step
How much support do you receive from your employer?
5/5
during the apprenticeship process NatWest supported me every step of the way in the early stages they booked out the mandatory time to ensure I had all of the work place once the endpoint assessment started they booked out extra time to ensure I can complete most if not all of the coursework on work time there are many people in the company who assisted ranging from other colleagues to my manager other maanagers and unit heads
How much support do you receive from your training provider when working towards your qualifications?
4/5
during the first part of the apprenticeship I had in a apprenticeship coach who would assist me with all of the work and let me know what parts were looking good or needed changing in the second part of the pressure the end point assessment I had a difference person from BPP helping and when I was struggling with a set of support calls and email for information to assist me on the apprenticeship
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I started working for NatWest with a group of 10 people out of those 10 people only 4 of us were doing the apprenticeship we all got the same training and we all started taking calls in our role at the same time and use the impact of Covid 19 we start of the apprenticeship late even the people who did not do the apprenticeship with doing the same calls and the same job as us so I feel like the qualification did not help with my current role but it will most definitely help in future roles that I might apply for within the bank or financial areas
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
NatWest offers many extra activities I myself was involved in the charity event where we went to a food bank and helped the charity with distribution and sourcing of food for those in need we also when there are no restrictions have Christmas parties and sometimes get together for a little meal out of work as always something going on whether the skilling for interview prep talks around helping other teams were assisting in other departments
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
the company helps staff to the best it can better than other companies that I worked for while working for the I've noticed that they will do anything they can to help you move up everything within the company or to there is no bias although the environment is fast-paced and you don't have much time to talk with your team NatWest still do a good job at helping everyone communicate in a friendly way
What tips or advice would you give to others applying to NatWest Group?
almost everything that they tell you in training or on the interview sounds complicated but most of it isn't most of it is just understanding the process and in other roles not just mine it is the same story if you do apply don't worry if it's not the role that you wanted as they will do what they can to help you progress and move forward in your career even at a starting job you can progress your career as far as you want
