NES CUSTOMER SERVICE & OPERATIONAL PLANNING Review

Item: NES CUSTOMER SERVICE & OPERATIONAL PLANNING at BT Group
Rating: 3.2
Author: Anonymous

at BT Group

Level 3 Apprenticeship

Engineering

Leeds

Review Submitted: March 2022

Overall Rating

3.2 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

4/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

I complete AUX jobs which have got stuck in the system because they require Traffic Management. I speak with engineers and 3rd party contractors daily via phone call and emails then update all systems.

To what extent do you enjoy your programme?

2/5

I enjoty the programme but do not enjoy having three different people from realise in less than a year and the constant change of the job role.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Learnt the DIG and AUX skill and developed my organisational skills as you have to be organised to complete aux jobs.

Structure and Support

How well organised/structured is your programme?

2/5

I don't think its structed very well at all.

How much support do you receive from your employer?

3/5

Support from manager is great and my realise trainer is very personable.

How much support do you receive from your training provider when working towards your qualifications?

4/5

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

2/5

The qualification is in customer service but i do not speak to end users at all. I speak to engineers and third party contractors so unsure why its a customer service apprenticeship.