NES Customer Service & Operational Planning Apprentices Review
at BT Group
Level 3 Apprenticeship
Engineering
Leeds LS1 4BT, UK
Review Submitted: March 2022
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
building jobs to helps get customers back in service
To what extent do you enjoy your programme?
2/5
its ok i guess but you never know where you stand and rules change everyday
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
i have learnt more computer skills and have gained more skilling on organising and handling
Structure and Support
How well organised/structured is your programme?
1/5
the apprenticeship work is organised however the actual job its self has no consistency what so ever, rules change everyday
How much support do you receive from your employer?
4/5
managers are supportive but sometimes they dont listen to or work worries
How much support do you receive from your training provider when working towards your qualifications?
5/5
whenever stuck on any work given by realise its very easy to ask and gain support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
a lot of the work set out by the provider doesnt have much to do with what we actually do 9-5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are a few company events such as nights out and gong for meals they also put fundraising days on for certain charities
Recommendations & Advice
Would you recommend BT Group to a friend?
No
Why?
if it wasnt an apprenticeship then maybe but they just dont listen
What tips or advice would you give to others applying to BT Group?
make sure you really want the job
