Customer service and operational planning apprentice Review

Item: Customer service and operational planning apprentice at BT Group
Rating: 3.9
Author: Anonymous

at BT Group

Level 3 Apprenticeship

Information Technology

Leeds

Review Submitted: March 2022

Overall Rating

3.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

3/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Here at Openreach, I have the responsibility of helping internal and external customers to provide or repair their network. This can involve sending engineers out to site to dig in boxes or duct, to book in surveys for single plot orders and to arrange traffic management and other external contractors

To what extent do you enjoy your programme?

4/5

I enjoy the work I am doing because we have all the help we need, whether it is a document that has step by step instructions or we can go to others to get help. I am very lucky because I get along very well with the team I work in

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

i have advanced my skills of talking to customers as i am regularly speaking to internal and external customers on the phone. my technology skills have also got a lot better as i am always working on my computer . I have also learnt to be more organised with files on my computer.

Structure and Support

How well organised/structured is your programme?

4/5

i think training is the only area which is unstructured as we leave the training room without knowing what to do whilst building a job. consolidation is well structured as we normally are shadowing other colleagues and my manager puts in our calendars what we will be doing that day

How much support do you receive from your employer?

4/5

we receive a lot of support from our employer as I haven't had many problems with them. i have always been able to get the holidays i have wanted and i have never had an issue with pay. i know that i can speak to my manager who can lead me in the right direction.

How much support do you receive from your training provider when working towards your qualifications?

3/5

I receive a lot of support from my manager as he was once an apprentice so he can relate to what we're doing. he is currently assisting us with our preparation for our end point assessment by going through previous examples and talking through what will happen on the day of our epa

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

the apprenticeship is all about customer service and trying to do the best job possible. I have learnt a lot from the apprenticeship such as leadership roles and how to work better in a team. i have been used to working independently in the past so this has helped greatly

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

there are plenty of activities I can join through work but I have not taken the opportunity yet. on the BT intranet is where I can apply for extra-curricular activities such as the gym, charity runs and other activities