Customer service Review
at BT Group
Level 3 Apprenticeship
Engineering
Leeds
Review Submitted: March 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role in Openreach is planning and arranging for jobs to go out. This includes booking traffic management / tree cutting or scaffolding. I arrange for them to meet my engineer on site and set a permit up for them.
To what extent do you enjoy your programme?
4/5
i enjoy what i do as im training so often i jump from different parts of the company. Often things can go wrong with jobs so you need to be on the ball all the time.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Ive learnt lots of differently new skills and developed my existing skills too.
Structure and Support
How well organised/structured is your programme?
3/5
Fairly well organised however often things can go wrong and there is a few things id do to improve so this doesnt happen,
How much support do you receive from your employer?
4/5
i receive lots of support from my employer and can ask if i feel i need anything.
How much support do you receive from your training provider when working towards your qualifications?
2/5
I receive a bit of support but could possibly do with more
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It gives us a better understanding of our job role and where we can be if we do well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, they aim to make teams go out and do things together which is good and makes you closer as a team.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Good company and reliable. puts customer first.
What tips or advice would you give to others applying to BT Group?
Do it.
