Customer service and operational planning Review
at BT Group
Level 3 Apprenticeship
Business Operations
Grosmont Pl, Bramley, Leeds LS13 3PA, UK
Review Submitted: March 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Managing workstacks across three different roles. DIG, AUX and Provision of Service
To what extent do you enjoy your programme?
2/5
I feel the apprenticeship has helped me understand business better, however this could be more specialised into what my company does.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed many IT skills since working at the company.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised. My company insures I get much support and time with my apprenticeship needs
How much support do you receive from your employer?
5/5
My company insures I get much support and time with my apprenticeship needs.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer has been great and very supportive when I have required her help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
It helps me understand customer service better. But on the whole I don't deal with customers much.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I feel so, however not many that interest me. Charity events are good however
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
The initial support for apprentices is great. Also seeing what other people who have finished the apprenticeship have achieved shows that the scheme works
What tips or advice would you give to others applying to BT Group?
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