Jeopardy Control Review
at BT Group
Level 3 Apprenticeship
Marketing
Leeds
Review Submitted: March 2022
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
1.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
In this role, I speak to internal customers (engineers & patch manager) regarding the work that is left to go out. Allocating the work to the correct engineer taking into account their skills and any restrictions in place with the job. This can be done through a de-risk.
To what extent do you enjoy your programme?
2/5
The role itself I enjoy being a allocator but the apprentice side I dont enjoy as it isn't organised and there is no communication or realistic time frame of getting of the job hours.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have many different skills through using different systems to improve my IT skills. On a communication view I speak to people day in day out so my customer service skills have improve from my first day to now.
Structure and Support
How well organised/structured is your programme?
1/5
The pathway from start to finish is clear however it isn't executed very well. The comunication lacks from the Openreach side as well as the Realise side. You have days cancelled where you need to do coursework to cover other patches so by the time you get a day off to work on the apprentice side you can't remember what was set
How much support do you receive from your employer?
1/5
They book off the job days in for you but they can cancel these on the day or the day before.
How much support do you receive from your training provider when working towards your qualifications?
2/5
we get one classroom session a month and a call every other month to see how we are getting on.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Although some of the content is important to learn about to improve customer service it hasn't made a difference in understanding the role or not
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Good company to work for but would avoid doing an apprenticeship
What tips or advice would you give to others applying to BT Group?
put the customer first above everything else
