Front line cashier Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Cheltenham, Gloucestershire
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis my job role is to provide assistance to my wonderful customers , whether it be helping on the tills, replenishing stock , packing a instore delivery , or help with being the store representative and getting the team on board with some incentives ..I generally help with all round job roles within the store
To what extent do you enjoy your programme?
5/5
I really really enjoyed working on the apprenticeship. It gave me something to work towards within my workplace that fits with me and my lifestyle not to mention how awesome my trainer is :) I had an absolute blast whilst learning and gained new insights on certain areas of the training given
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During my experience I have developed a whole new set of skills which I can demonstrate at work and home. I’m now able to control more activities on the tills . I also have gained my English and math which Ables me to help my children with homework. I also have a new confidence in wanting to try and learn new things
Structure and Support
How well organised/structured is your programme?
5/5
I feel that the programme well structured to my learning style, and when I found things to be a little difficult my trainer would explain it to my so that I could retain the information given. I have a very busy lifestyle and have had to cancel sessions but it was good that I could rebook at a time that suited me
How much support do you receive from your employer?
5/5
My employer has been absolutely amazing really supportive of my progression within the work place. My manger has given me a whole new boost of confidence within my job role that i encourage my other staff members to try and take on board all the new things I’ve learnt
How much support do you receive from your training provider when working towards your qualifications?
5/5
Throughout my course I’ve often struggled with a busy schedule and to to cancel my sessions at short notice , and I feel that my trainer has been amazing at supporting me with all my needs. Whether it be a work or home issue my trainer always gave me the time and consideration I needed to achieve my goals
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Having learnt all this new information that I had received through my qualifications, I was ready and geared to share it all with my colleagues and customers , and I feel that my trainer provided my with that boost of knowledge which helped my to perform better in my job role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Since working for Iceland I have became the talking shop rep. This role enables me to network with other reps in my area and we have fun and discuss all up and coming topics related to our work. I find these meeting very enjoyable and it gives you an insight as to what’s required of you and your role
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
I would most definitely recommend my company to my friends and family. I feel that what they offer to you as a person and to help someone develop a career is inspiring. I feel that the products and services we provide are a good sense of value and we maintain our customer retention all year round.
What tips or advice would you give to others applying to Iceland Frozen Foods?
I feel that the best way to gain experience and advise would be to assist people in there roles , and take in the knowledge and the learning styles they show you and find out what’s best for you. I feel that repeating processes helps to maintain the knowledge you’ve learnt.
