Customer Assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Northampton, Northamptonshire
Review Submitted: March 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Completing online sales, stock replenishment, serving customers via till, keyholder.
To what extent do you enjoy your programme?
4/5
I’m really enjoying it and finding it engaging and relevant to my role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Team leading skills as a result of being a duty manager
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured with different formats for learning
How much support do you receive from your employer?
4/5
I am supported by my store manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
I can contact them in between meetings and they provide helpful support and feedback
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It provides structure for the physical experience I have gained on the job, and I know the terminology my company uses, so can better communicate with my team and management.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
No
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
There’s opportunities for progression, the communication between head office and store teams is consistent and clear and staff are rewarded for their hard work
What tips or advice would you give to others applying to Iceland Frozen Foods?
Demonstrate your strengths and tailor them to the role of working in supermarket retail. This is a fast paced environment where you are expected to work all hours so provide examples of how you’ve fared well in challenging workplace situations.
