customer experience leader Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Norwich
Review Submitted: March 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work in the restaurant as well as provide customer service.
To what extent do you enjoy your programme?
4/5
It gives me the opportunity to understand the business back ground ,learning new skill ,In conclusion I am more confident at work. More importantly I have delivery a great customer service.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned a lot of new skill each lesson on how to adapt different approach ,In addition how to communicate with customer also how to deal with complain .
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very easy to use plus using video so I can easy to understand .my training coach is very supportive too.
How much support do you receive from your employer?
5/5
I have to say from my business manager to people manager they are all very supportive through my whole course .They always be there for me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provide is very to easy to contact ,they are always there if I need them .Furthermore my tutor is so supportive.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Since I start this course ,it definitely increase my confidence ,I work more professionally more importantly I have been leading my whole team to delivery a great customer service.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
YES. at work we have difference activities like quiz ,tubing , football .we are all belong to mc family .
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
I have been working for the company for over 9 years . I really love what I am doing I get to meet new people everyday .the company is very diversity and equality. they look after their employee very well. More over McDonald have plenty of opportunity for every induvial ,they prompted their own managers, special with the apprenticeship course it gives everyone the second chance to achieve your dream. In conclusion I will strong recommend people to choose McDonald .
What tips or advice would you give to others applying to McDonald's?
Love what you do!
