Customer Success Manager Internship Review
at Microsoft
Placement (10 Months+)
Sales, Business Management
Reading
Review Submitted: April 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4.5/5
-
Skills Development
3.5/5
-
Support and Guidance
4.8/5
-
Company Culture
3.5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Post-sales role helping customers utilise their investments with M365. Involves providing resources, guidance and business-know how to help the customer with their change and adoption processes and overcome blockers. Focus was on Microsoft Teams to driving meetings and platform usage
Were you given much responsibility during your placement / internship?
A lot of responsibility. You have a manager but this is for any support/guidance where needed. It is up to you to manage your diary, seek tasks and learn from what you do not know. You are treated like a full-time employee from day 1 and can hold just as much responsibility
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Presentation skills, customer knowledge, organisation and responsibility. Critical thinking, resilience and learning to have a constant growth mindset by always learning and building on what you already know.
How would you rate the training provided during your experience?
3/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
I felt more training and support could be given (for my role at least). This is something that needs to be improved on - you are left to learn yourself which sometimes can be great but ultimately there needs to be a structure in place which was lacking.
How would you rate the support and guidance from your line manager?
3/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
A very inclusive culture that strives to learn it all, not know it all. Culture is a large part of the company and is integrated into everything you do. The atmosphere is very fast paced which is to be expected for a large technology company
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
My internship was completely virtual for 12 months due to Covid-19 so my enjoyment is definitely lower than it should have been, however this is not down to the company. It was made the best it could be despite all the restrictions. I learnt a lot and will take my internship as a very valuable experience.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
3/5
Future Career Prospects
Please rate the future employment prospects at Microsoft
5/5
Recommendations & Advice
Would you recommend Microsoft to a friend?
Yes
What advice would you give to others applying to Microsoft
Do as much research into the company as you can - don't underestimate how important culture is. Technical experience will always be an advantage but (depending on the role) not always necessary. It much better to have the right mindset than to know everything about the different software and technical capabilities honestly. They don't want people that know everything already - be prepared to learn and show that
