Customer Success Account Manager Review
at Microsoft
Placement (10 Months+)
Artificial Intelligence (AI), Project Management
London
Review Submitted: September 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4.8/5
-
Skills Development
4.5/5
-
Support and Guidance
5/5
-
Company Culture
4.5/5
-
Overall Experience
3/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Serve as a strategic partner to customers, helping them realise business value through Microsoft’s cloud technologies and services.
The role was customer-facing and relationship-driven, as I became a key point of contact for guiding customers through their digital transformation journey.
Core Responsibilities included: Customer Engagement & Relationship Management, Delivery Coordination & Value Realisation, Operational Excellence, Strategic Planning & Success Programmes, and Cross-Team Collaboration.
The role was customer-facing and relationship-driven, as I became a key point of contact for guiding customers through their digital transformation journey.
Core Responsibilities included: Customer Engagement & Relationship Management, Delivery Coordination & Value Realisation, Operational Excellence, Strategic Planning & Success Programmes, and Cross-Team Collaboration.
Were you given much responsibility during your placement / internship?
There was a lot of independence and autonomy the company really runs on the mindset that you have to find your opportunities but it’s also really good at supporting you when you’re working on something you’re new too
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Many tech and software skills like Azure, Microsoft security solutions, copilot, programme management, public speaking and training, etc.
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
A lot - there’s always someone willing to give a helping hand and your manager really is your biggest advocate
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
Eager and energetic, also passionate and driven. It’s truly infectious but can also be competitive
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I’m so grateful for this opportunity - it’s truly helped me develop my confidence in the workplace
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
5/5
Recommendations & Advice
Would you recommend Microsoft to a friend?
Yes
What advice would you give to others applying to Microsoft
Be confident - the company just wants to see if you fit their culture because they like to keep their talent. So even if you don’t have the skills or experience for the role you’re applying for, if you match the culture typically they’ll want you
Future Career Prospects
Please rate the future employment prospects at Microsoft
3/5
Did you receive an offer to return as a graduate?
Waiting to hear
