2nd assistant manager Review
at McDonald's
Level 3 Apprenticeship
Hospitality Management
Selby
Review Submitted: March 2022
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
4/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Serving customers, managing a team, running a business, working shop floor, working kitchen, running the kitchen, running drinks, drive through, front counter etc. Ringing clients and contractors, arranging meetings with them and meetings for the company, especially in regards to campaigns within the community and helping the local people out
To what extent do you enjoy your programme?
2/5
I thought the learning was interesting however it could have been taught better. I had 3 different trainers, the first wasn't great but the other 2 were lovely, if I needed support they were there to help but the support shouldn't have been needed as much as it was
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed existing skills such as customer service skills, organisational skills, verbal skills, soft skills, team working skills and I have learned new skills such as the correct way of formatting certain documents and how to speak to certain people at work in regards to certain tasks at hand
Structure and Support
How well organised/structured is your programme?
3/5
It is well organised and well structured to the sessions I had with my trainer, due to covid the plan couldn't be followed but it was good and left time for the work I had to do. I didn't get enough time at work but that wasn't the programmes fault
How much support do you receive from your employer?
1/5
When I first started the apprenticeship I had a lot of support but when I got promoted and became busier in my work load I was expected to do a lot more at home which put too much pressure on me, I would have quit the course if I wasn't so close to finishing at this point.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Plenty, if I needed support they were there to help. Everyone was supportive and the sessions that were planned it were good, due to covid it was virtual which made it harder I believe. When I first started it wasn't explained to me what to do so when I was passed on to the next trainer I hadn't done some of the needed stuff
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
A lot of the information and skills I knew already as an assistant manager but it helped to develop these skills and helped me to grow and perform better in my role. I was able to use what I learnt on a daily basis to support myself and the staff
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No, we support the community by doing litter picks every now and then but that is about it. Before covid there was a football team you could join but I don't think they've been doing that since covid, if there was anything else I want made aware of it
Recommendations & Advice
Would you recommend McDonald's to a friend?
No
Why?
Before covid, although it was very much money focused, it felt like the company cared about the staff. After covid it was apparent they only cared about the money and it became a nightmare to work there. The expectations are too high when you don't have enough staff to do the job correctly
What tips or advice would you give to others applying to McDonald's?
I would say don't. I would suggest they find somewhere else or if they do they don't dedicate their life to it and only have it as an option whilst working somewhere else or studying else where. Unless you really like pressure, in which case go for it
