General Manager Review
at Marstons
Higher Level Apprenticeship
Hospitality Management
Leicester
Review Submitted: March 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
General Manager of a pub; ensuring guests receive great customer service and good quality food, health and safety compliance, stock takes, social media marketing, recruitment and team development ect
To what extent do you enjoy your programme?
4/5
The programme is really helpful in helping me understand how I can be a better manager and develop my own soft skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developed my leadership style and understood how to alternate my techniques to fit with different employees based on their experience of completing tasks and soft skills.
Structure and Support
How well organised/structured is your programme?
5/5
Dates provided ahead of time for calls with flexibility around working shifts. I always know what I need to have completed in time.
How much support do you receive from your employer?
5/5
Line manager really values this experience I am gaining and provides support himself as well as with networking opportunities.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Great conversations that help me think outside of the box and to understand differing perspectives than my own.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Soft skills are invaluable in my current job role, this course is also helping me understanding my next career steps.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not that I am aware of currently, however, the team are friendly and provide support when I require it.
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Great place to work that provides support where required and allows you to be creative in running a business without stifling ideas.
What tips or advice would you give to others applying to Marstons?
Be yourself - whilst Marston's value experience, they also appreciate character and personality.
