Retail frontline Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Bournemouth
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
To serve customers, help customers with enquiries about products or a service we offer. To maintain high stock standards, making sure that products are correctly rotated and have a price ticket for customers to see. Working along side management to make sure that all tasks are completed as expected to be.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learnt numerous things thorough out my corse that I can adapt into my day to day work routine. Team work, Environmental issues, how to deal with store complaints and issues that may come up. And working on my maths skills also improving my handwriting through out the course.
Structure and Support
How well organised/structured is your programme?
5/5
Very, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is very helpful and approachable for any issues and struggles I have had throughout and has pushed me to improve where needed
How much support do you receive from your employer?
5/5
Much, difficult at times with staff shortages but they’ve always found the time to help and support me when I have required it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has been fantastic! Great teacher and help with countless things throughout my apprenticeship, wouldn’t of completed without her help and guidance!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Helps me bring new things and skills into my day to day retail life, using what I’ve learnt to help customers and colleagues the way we work and the way the shop with us.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We occasionally have team bonding nights, and have a couple of meals a year out together:)
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Great company and great people with amazing customers and products to get behind:)! Very very enjoyable
What tips or advice would you give to others applying to Iceland Frozen Foods?
Do it, you won’t regret it
