Customer Service Specialist Review
at BT Group
Level 3 Apprenticeship
Business Operations
Birmingham
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is in customer service, and I am based in the Service Delivery Department for Copper in Openreach. The work involved in this department mostly consists of planning work for engineers and liasing to customers.
To what extent do you enjoy your programme?
5/5
I enjoy meeting and working with my collagues and customers to ensure the work carried out has been done correctly.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Throughout my apprenticeship, I have been able to gain new skills particularly with identifying and analysing maps and using Microsoft excel. I have also been able to develop my existing skills by spending more time reading notes and making sure the relevant information is applied to my jobs.
Structure and Support
How well organised/structured is your programme?
5/5
I think the programme is very well organised with alot of good learning materials.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer which is very helpful for my development with Openreach.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider which is helping me towards my qualification
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it will prepare me better for my job role because I am learning more about customer service and I feel a lot more engaged with my work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There have been some social activities which I have taken part in that I thoroughly enjoyed.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I would recommend Openreach to a friend because it has a very positive work culture and the support given is very good.
What tips or advice would you give to others applying to BT Group?
Have a positive mindset and be ready to help others as they are there to help you aswell.
