FRONT OF HOUSE Review
at Marstons
Level 2 Apprenticeship
Hospitality Management
Gateshead
Review Submitted: March 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service, serving customers, upselling products, preparing dining areas and clearing down. Supporting the team
To what extent do you enjoy your programme?
5/5
Yes so far its been enjoyable, I am learning new skills and learning how to work with our team. Marston's are very supportive and provide a company vision
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I was new to the role. I have e-learning, new skill from my apprenticeship, and on going training
Structure and Support
How well organised/structured is your programme?
5/5
I use the portal to support my learning , my trainer is very supportive and ensures I understand each task. I feel very organised and all of my on the job training is supported
How much support do you receive from your employer?
5/5
I get support from my Manager, he always goes up and above to support my training and development . When my learning coach gives me tasks to complete my mentor always sits down with me and goes through all training needs
How much support do you receive from your training provider when working towards your qualifications?
5/5
Very supported, I always go away with confidence knowing where I am on programme
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Its given me a better understanding of customer needs, brand standards, Marston's vision and values
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No- we never get asked
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Its a good company but could improve on some areas
What tips or advice would you give to others applying to Marstons?
Onboarding, ask questions about future progression, additional support on the job.
