Trainee Telecoms Engineer Review
at BT Group
Level 2 Apprenticeship
Engineering
Coventry
Review Submitted: March 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
providing broadband and telephone lines to customer, this includes copper lines and fibre optic lines. and also repairs on the telecoms network
To what extent do you enjoy your programme?
4/5
i love this job, but the learning curve is very steep. its great working outdoors but tough in the winter.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
many new skills, how to climb safely, conduct risk assessments, pumping or clearing out joint boxes. working near low voltage equipment, communicating with customers, providing new telecoms services, it goes on and on.
Structure and Support
How well organised/structured is your programme?
3/5
its very structured and organised, however stuff like training can get shifted around due to the work stack.
How much support do you receive from your employer?
4/5
the support is great and its always there, for example coach on demand who is just a telephone call away.
How much support do you receive from your training provider when working towards your qualifications?
4/5
its only just beginning, but the support is good and relevant to what we are doing in terms of our length on the job
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i couldn't do the job without it, literally and i wouldn't get a pay rise for completing the qualification.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are many opportunities to meet up and improve learning and well being not related to your role. we can volunteer to help charitable organisations, fundraise for charity. we have breakfast team meetings with a bacon sandwich.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its an organisation with a future, they care about our wellbeing and health, the safety is second to none. the benefits and perks for working here are massive. there are many roles on offer once qualified and no 2 days are the same.
What tips or advice would you give to others applying to BT Group?
be honest, customer service is at Openreach's heart. if you have an interest in fixing/building things and are good with people you'll do well. it is a technical job but you dont need to have experience or working in a technical field to get in. we are recruiting lots of women. there are plenty of mature starters as well.
