Customer Service Apprentice Review
at TJX Europe
Level 3 Apprenticeship
Customer Service
Watford, Hertfordshire
Review Submitted: February 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering customer queries on different medias and supporting customers to help resolve queries.
To what extent do you enjoy your programme?
5/5
I found the programme very interesting and beneficial. I believe that this experience has made me much more competent in a customer service environment
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned about different management and planning techniques and have learned about internal business values and cultures
Structure and Support
How well organised/structured is your programme?
5/5
The structure of the apprenticeship is very clear and concise
How much support do you receive from your employer?
5/5
I received a great amount of support both professionally and personally during the course
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider went above and beyond to support me
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe it gave me a better understanding of my role and the value it adds to the business
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
My team is very sociable and we regularly encourage out of office activity
Recommendations & Advice
Would you recommend TJX Europe to a friend?
Yes
Why?
They are a great company to work for with many working benefits and a great culture
What tips or advice would you give to others applying to TJX Europe?
Individuality is one of the most important parts of working for the company as we value our diverse team
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