Duty Manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Buckinghamshire
Review Submitted: February 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Duty Manager job demands me running the store.making sure new starters are trained well to drive sales,to be customer focused at all times. It is my job to make all staffs remember our brand promise and reputation so as to be on top of it and as a team ,we can achieve all goals set.
To what extent do you enjoy your programme?
4/5
Very much as I am learning a lot about the do's and don'ts of the company. How to ran a business.How to be customer focused at all times and remember there is no business without the customers.l have been able to share my knowledge with other colleagues as well.Knowledge is power.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
A lot. The apprenticeship has given me more knowledge about the business, how to treat customers so as to retain them.7-38-55 rule of communication, factors that affect business like the PESTLE,Financial operations and a whole lot.It has thought me more about the company and how to be a good flagbearer for the company regardless.
Structure and Support
How well organised/structured is your programme?
4/5
Very good as after studying the topics,you discuss it with your learning coach.
How much support do you receive from your employer?
4/5
A lot .Whatever time I need for my learning, is always granted
How much support do you receive from your training provider when working towards your qualifications?
5/5
The topics are well equipped and in simple English
Easy to access and very understandable. It is well explained.
Easy to access and very understandable. It is well explained.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel very confident in my job role as I have learnt a lot on the programme
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
None that I know of
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is a good place to work. It has apprenticeship programme in place to support the staffs in their job roles Through knowledge, we are able to achieve the brand promise to our cherished customers. We are good team players and dedicated staffs who go the extra mile to satisfy our customers.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Do not be afraid. Bring your dedication, hardwork, enthusiasm, drive on board.Iceland will look after you and make you great.
