general assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Newport, Isle of Wight
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
i hold the position of online team leader. this requires me to lead my team to ensure any and all orders that need to be delivered are picked correctly and fast so that our targets can be met. i also occasionally get the store ready for the day i.e get tills out, open doors etc
To what extent do you enjoy your programme?
5/5
the people i work with are alright, most are supportive. the work is just as expected, a lot of coursework to complete adn new things to learn. as long i keep learning new things ann feel like i am progressing, i will keep enjoying this as much as i can
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
as this is my second job in such a position i have been able to work with new people which has helped me grow as a leader and mainly my communication skills have improved.
my manager has also been providing me with a lot of training on the job to help me grow into a store manager soeday
my manager has also been providing me with a lot of training on the job to help me grow into a store manager soeday
Structure and Support
How well organised/structured is your programme?
5/5
its great. the schedule that we've established gives me a month to study before each meeting. and all the module on the websites provided are sectioned up in small batches that are easy to complted when planned out. the materials provided give enough information and if im ever stuck i can talk to my manager and/or trainer
How much support do you receive from your employer?
5/5
My employer has been really supportive, and he has been providing me with on-the-job training hours in a lot of different areas. he also makes time so that I am able to sit down with him every month before the meeting with my trainer, to go over the module I had just done
How much support do you receive from your training provider when working towards your qualifications?
5/5
my trainer has also been very supportive as they explain each module in detail as well as anything i fial to understand. i have yet to so so but if i am ever stuck with anything i can always reach out and thay'll glady provide the help i need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i am definately learning more and more about the retail industry every time i study as i never looked into it. right now its all mainly thoery stuff that can't really be put into practice in the store physically but i have thought about a few new things that i learnt whilst going about my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
no
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
the store itself is always clean and the staff make a pleasant place to be in general. but i would mostly recommend the online service as i know that thier orders will be picked perfectly and be delivered on time with no problems
What tips or advice would you give to others applying to Iceland Frozen Foods?
keep trying and be ready to work hard
