Customer Service Advisor Review
at TJX Europe
Level 3 Apprenticeship
Marketing
Clarendon Rd, Watford WD17 1TX, UK
Review Submitted: February 2022
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role includes, calls, emails, social media, live chat. Whilst this is my basic role I am also tasked with helping support and coach others in my team as and when this is needed.
To what extent do you enjoy your programme?
4/5
I enjoyed the Programme a lot and I am happy with the knowledge I have gained and developed during it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have become more confident in myself which has allowed me to develop my coaching and listening skills whilst also allowing me to become more open with others.
Structure and Support
How well organised/structured is your programme?
2/5
I struggled at some points knowing what to do as the tasks set did not have a lot of structure or information however this may have been down to the tutor
How much support do you receive from your employer?
1/5
I received little support from my employers other than allowing me time within my days to complete the work
How much support do you receive from your training provider when working towards your qualifications?
1/5
My training provider was not much help and if I needed anything I had to either figure I out myself or ask more than once
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have been able to become more confident and comfortable in both my role and the knowledge I have
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, I take part in yearly conferences and any social events that may happen at work
Recommendations & Advice
Would you recommend TJX Europe to a friend?
Yes
Why?
TJX is a great company to work for
What tips or advice would you give to others applying to TJX Europe?
Work hard and you will go places
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