Apprentice supervisor Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Hornchurch
Review Submitted: February 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am an apprentice supervisor at Iceland Hornchurch, my duty involves me to get the shop ready for trade in the morning, making sure the tills are out, shop is tidy and clean. I’m involved in running the daily operations, dealing with customer complaints and making sure it’s run smoothly.
To what extent do you enjoy your programme?
5/5
Extremely enjoying the programme as I’m constantly learning new skills and developing existing skills. Enjoying the reading and the depths of knowledge gained from the modules I’m doing. Growing my knowledge and my skills which is impacting my team members in a good way. The most is enjoying the unity that is gained from this programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have adopted many new skills like doing the fire drills, cash count at end of day, cash collection, leading a rumble, doing rotas for staff, accepting deliveries, doing the rag sheets, temperature control checks, product counts, leading a team, achieving target and budgets for the month, driving the online availability to 99.5%
Structure and Support
How well organised/structured is your programme?
5/5
Very well, I like the fact that there are activities to be done at the end of each modules and to complete a knowledge test at end of modules. The knowledge and study is extremely useful as it is broken down into a very structured programme. Extremely happy with the organisation.
How much support do you receive from your employer?
5/5
I receive a huge amount of help from my employer, my manager has been there through out my highs and low giving and showing me the skills needed to better myself. The area manager has also given me the opportunity to progress and develop the required skills and knowledge. It’s a great place to work for
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer has be so supportive and is always there 24 hours for. A great teaching coach, the level of support and in detail I’m gaining is unbelievable. I’m constantly learning and progressing myself which will result in me understanding the business and be able to carry out tasks according to company policy
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I can’t emphasise enough how great this course has developed me as a person and how nice to know that this skills will remain with me through out my working life.. The level of dedication and effort put into my progressing is wonderful, I would recommend this course to anyone
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there is but I have not had the chance to attend any so far. Am really much interested in attending an event to further my knowledge and to gain more experience. Have spoken to my manager to put me on to the next events available. Really looking forward to it
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It’s a great company to work for, the amount of skills I have gained is tremendous in last 2years, I am still developing my skills which is great. A lovely journey to be in and enjoying every moment of it. What a great company to work for. Fantastic company
What tips or advice would you give to others applying to Iceland Frozen Foods?
If there is a vacancy would highly recommend anyone to apply. Application doesn’t take long and the process is quite straight forward. Icelands is a great company to work for, they are like a family and will protect and provide everything to progress their staff. Extremely happy with this company
