Apprentice Supervisor Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Halesowen
Review Submitted: February 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My day-to-day role is mainly stock replenishment across the frozen chamber of the store. I am in charge of the frozen section making sure the stock is on sale and available for boht custoomers and online orders. I also use the tills as and when needed as well as also picking onlines if needed.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme. I have a great coach and get on well with her. I know if i need her help in any way she will help me as much a she can. She is very understanding about family matters as i have had to reschedule a couple of meetings due to ill faily memebers and she always follows up to see how both myslef and family memeber are doing.
I feel it has really helped me open up a bit more and get out of my comfort zone and i feel it has helped boost my confidence level.
I feel it has really helped me open up a bit more and get out of my comfort zone and i feel it has helped boost my confidence level.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I feel i have better developed my communication and leadership skills. I am more involved in the progression of other staff memebers now and am able o communicate more efficently wiht both members of staff and customers. I feel i am able to have difficult conversations wiht taff when they are underperforming whereas before i started this course i felt uncomfortable doing so.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised and structured. I feel this is down to greta planning ahead by my coach he always contacts me before our enxt meeting to make sure its still ok for me to make and i always know when my next one is. It is a very thorough course.
How much support do you receive from your employer?
5/5
A massive amount. My manager is always asking how the course is going and how my meetings are going. He is very interested in how it all is progressing. He is very supportive in every aspect of my role ad makes me feel like a very valued memeber of staff.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot. My coach is always talking me through every step that we take and explaining them amazingly for me. She makes sure im comfortable with what has been discussed and actioned and makes sure i understand it all before moving me onto someting new and the next step that is needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As i mentioned earlier, I feel this course has helped me really open up and become a better leader and more confident in a lot of aspects of my job. I am no more comfortable hving difficult cnverstaions with uderperforming staff and it has also made me appreciate all the hrd work my colleuges do in their roles.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There's not so much any sports teams or events like that. We do try to have nights out as a team whether its going for a meal or bowling etc, but i am also more involved in helping other staff memebrs progress in their careers with the company. I am taking memebrs of staff aside and helping them trough their non-trade to trade progression.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is a good company to work for. Friendly staff and resoanble working hours. You can get a good work/home life balance. Managers are friendly and easy to talk to. Staff are very warm and welcoming to you and make you feel like family. The services that are offered and great as well such as free home delivery services.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be prepared to put in hard work as some days are rough but it's worht it in the long run. When you are able to get a shop running like clockwork the days are easy ad fall into place. You get a great family atmosphere and the memebers of staff are so kind and helpful. Things get explained really well and the tasks are easy enough to learn and pick up.
