Team leader Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Crewe
Review Submitted: February 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role at food warehouse Iceland is to work as a team leader, this involves many different aspects however my main role is to run the shift alongside a team of staff as well as ensure stock is worked out on the shop floor and all deliveries are received and signed in to the system.
To what extent do you enjoy your programme?
5/5
I love my apprenticeship, my learning coach is absolutely fantastic and so supportive. I have learnt so much during the programme and continue to do so, I feel like it fits alongside my job role perfectly and has given me many new tools to use whilst at work and also a new understanding of how retail works on a larger scale.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am continuously learning new skills on a weekly basis whether it be something small such as amending merchandising plans to suit the amount of stock we have or something bigger such as the systems we use at food warehouse and how to use them correctly. My customer service skills are developing daily and my confidence building alongside this.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very organised, I can log on to my lifetime account at any time and check where I am up to I. The programme as well as when my next appointment Trent is and what will be happening during the meeting, I can also see what has been done previously.
How much support do you receive from your employer?
5/5
My employer is very supportive and encouraging which is great as there has been some aspects of the programme that I have needed to some clarification with and my employer has always been more than helpful with this and will continue to be. I am encouraged to discuss my apprenticeship with my employer and ask for any help I need.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is brilliant and can always be contacted whether that be via phone call, text message or email, there is no problem too small that they help with. It is great to know that if I have any issues there is always support on offer and any issue is always dealt with quickly.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As I have already mentioned I feel like the programme has slotted in perfectly with my current role and has really prepared me for situations that may arise as well as given me so much more confidence in my role. I have learnt so much already that has come in useful whilst I have been at work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have been involved in quite a few activities involving the company due to me being the talking shop rep for the store. I have attended the national conference where we discussed future events for the company and I have also met the owner [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] which was fantastic!
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
I love working for Iceland Food Warehouse, there are so many opportunities to progress and I work alongside some amazing people and feel very appreciated in my role as talking shop rep and as team leader, I would not want to work anywhere else. I feel like I am learning new things all the time and now with my apprenticeship feel like I am working towards something instead of just working.
What tips or advice would you give to others applying to Iceland Frozen Foods?
I would advise that you are open and honest during the application process and just be yourself, have confidence that you can get the job you are applying for and show the interviewer your personality don’t hide away from it, it takes all different types of people to make up a great team and employers want to see what sort of person you are!
