Duty Manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Kingsbury Circle, London NW9 9QB, UK
Review Submitted: February 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role involves customer service, stocking shelves, merchandising our products, managing staff, ensuring compliance with the law, and other tasks required for the day-to-day running of the shop.
To what extent do you enjoy your programme?
5/5
The apprenticeship has helped me get better at my role and I am glad to have this opportunity.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Through this apprenticeship I have learned new skills and developed existing ones relating to customer service, marketing, merchandising, and management.
Structure and Support
How well organised/structured is your programme?
5/5
The apprenticeship is divided in separate modules, which cover a variety of topics. After every module, there's a meeting with your tutor. These meetings are very useful in checking your understanding of each module and ensuring the apprenticeship is a positive learning experience. Plenty of support is available by contacting your tutor.
How much support do you receive from your employer?
5/5
I go through a checklist about every module with my manager and we discuss the topics, which helps my understanding of the subject.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor is very helpful and has made it clear that I should contact her if there's any issues or questions regarding the apprenticeship. She's been very helpful and accommodating.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Through this apprenticeship, I have learned new skills, developed existing ones, and become more mindful when performing day-to-day tasks at work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Once in a while, there are social and sporting events.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
This has been an enjoyable and useful experience.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Pay attention to what's being taught, don't be afraid to ask questions, and make the most of it.
