Customer Training professional Review
at BT Group
Level 2 Apprenticeship
Business Operations
Birmingham
Review Submitted: February 2022
Overall Rating
2.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
1.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I plan, design and deliver train customers on meetings, callings and collaboration products that they purchase from BT. I also build digital training videos for them.
To what extent do you enjoy your programme?
2/5
I enjoy the job, but the learning programme was evidently poorly developed.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes
Structure and Support
How well organised/structured is your programme?
1/5
Not very structured.
How much support do you receive from your employer?
3/5
My manager was helpful in that she provided support and extra time for my individual tasks.
How much support do you receive from your training provider when working towards your qualifications?
1/5
The training provider wasn't very explanatory in brteraking down the course for us. We found out at a late stage that we were doing two qualifications and not one.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
It taught me the role from a conceptual point of view.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There are a larger events. But, I haven't seen event for apprentices specifically. It may be because of covid.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
There is a lot of room to try different roles and progress in your career.
What tips or advice would you give to others applying to BT Group?
Be passionate in what you do. Know what your objectives are and how you'll get there.
